BAPCo Knowledgebase

BAPCo provides full support on the latest versions of its products.

All other products continue to receive limited support through BAPCo website and email support for incidences which have a known solution. End of life products are no longer supported.

For all publication, evaluation, testing and tendering purposes BAPCo strongly recommends using the results from the latest version of all its products.

Product patches downloaded or revisions integrated into updated installation media are not expected to materially change the performance of a platform compared to that of any previous patch or version number; as such results generated with the newest patch or version are currently considered by BAPCo to be comparable with results generated with any previous patches for the given product series.

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Applied system config tool with default settings
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Accepted file types: zip, jpg, png, log, db, Max. file size: 128 MB, Max. files: 5.
    1. Archive of the benchmark error logs from the failing run.
    2. Locate the installation folder, for example C:\Program Files (x86)\BAPCo\SYSmark30\Config, and copy the SYSmark30.db file.
    3. If reporting a problem with installation, locate the benchmark installation logs: %TEMP%\SYSmark30_Disc1.log
    4. Locate the Results folder on the desktop and include the .pdf report from the failed run
    5. For multiple files please archive the database file and the logs listed above using WinZip, WinRAR, etc.
    6. When reporting multiple errors, please include the logs and a description for each problem being reported,
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