BAPCo Knowledgebase
BAPCo provides full support on the latest versions of its products (TabletMark, MobileMark 2014, SYSmark 2014, MobileMark 2012, SYSmark 2012, and EEcoMark v2).
All other products continue to receive limited support through BAPCo website and email support for incidences which have a known solution.
For all publication, evaluation, testing and tendering purposes BAPCo strongly recommends using the results from the latest version of all its products. Users wishing to continue to use older products (with limited support) should be aware that it may not be possible to obtain results from all systems and that BAPCo’s solutions to incident reports may require users to upgrade. BAPCo strongly recommends customers to consider SYSmark 2014 for all Windows 8+ based system requirements. BAPCo stopped support on SYSmark 2007 as of October 13th, 2014. Customers who would like to continue using SYSmark 2007 may wish to consider both SYSmark 2007 and SYSmark 2014 scores for a better representation of system performance. OEMs stopped providing Windows 7 driver support on all latest systems and that may affect the overall SYSmark 2007 scores.
Product patches downloaded or revisions integrated into updated DVD media are not expected to materially change the performance of a platform compared to that of any previous patch or version number; as such results generated with the newest patch or version are currently considered by BAPCo to be comparable with results generated with any previous patches for the given product series.
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SYSmark 2014 SE
SYSmark 2014 SE patch 1 Hotfix 2 v2.0.1.87 for OneNote error 10004 and Excel CloseApp on Windows 10
Download “SYSmark 2014 SE patch 1 Hotfix 2 v2.0.1.87”
Instructions:
1) Download to target system
2) Unzip the archive
3) Close SM14 SE if the application is open
4) Right click the extracted .exe and run as administrator
SM14 SE patch 1 v2.0.1.78 or patch 1 with hotfix 1 2.0.1.81 must be installed to apply hotfix 2. The hotfix 2 package will *not* apply to earlier versions of SM14 SE, and it will not apply to SM14 v1.5 or MM14 v1.5
After the hotfix is applied, launch SM14 SE. The new version should be reported as 2.0.1.87.
Some users may experience Error 13007 when testing with SYSmark 2014 SE. This error can sometimes be the result of an orphaned registry key. The package below should help resolve the error.
- Download the zip archive and unpack it (Error-13007-OP_Word_03_Whitepaper).
- Copy the executable to the system under test that failed with error 13007.
- Right click the .exe file and run as administrator.
- Reboot the system.
- Run SYSmark 2014 SE.
The following hotfix has been issued to correct an issue with the config tool in SYSmark 2014 SE when attempting to run on Redstone 3.
Download SYSmark 2014 SE patch 1 hotfix v1
Instructions:
1) Copy hotfix package to the to target system
2) Unzip the archive to extract the hotfix installer
3) Be sure that any instances of SYSmark 2014 SE patch 1 are closed before attempting to apply the hotfix package
4) Right click the extracted .exe and run as administrator
SYSmark 2014 SE patch 1 must be installed to apply this hot fix. The update will not apply to older versions of SYSmark 2014 SE.
After the hotfix is applied, launch SYSmark SE 2014. The new version should be reported as 2.0.1.81.
SYSmark 2014
Some users may encounter Error 1008: System Config failed with return code -1 when testing SYSmark 2014 v1.5 when testing on Windows 10 Redstone 3.
This manual work around has been replaced by the following Hotfix.
Download “SYSmark 2014 ver 1.5 patch 1, hotfix 1 v1.5.1.85 (config tool error under RS3)”
Instructions:
- Download to target system
- Unzip the archive
- Close SM14 v1.5 if the application is open
- Right click the .exe and run as administrator
SYSmark 2014 v1.5 patch 1 must be installed to apply hotfix 1. The update will not apply to older versions of SYSmark 2014 v1.5. After the hotfix is applied, launch SM14 v1.5. The new version should be reported as 1.5.1.85.
NVMe configurations: NVMe devices may show lower than expected performance in some
configurations due to the way Force Unit Access (FUA) write requests are handled by the
Windows operating system. Therefore, BAPCo recommends that users install the storage driver
provided by the manufacturer of their NVMe device. In cases where the manufacturer does not
provide an NVMe driver, users may disable the ‘Windows Write cache buffer flushing’ setting on
the NVMe drive prior to testing.
Yes. SYSmark® 2014 SE is distributed on USB media as well as DVD media. To install from the USB media distributed by BAPCo, simply plug the USB key into an open USB port on the target system. Locate the SYSmark2014SE_setup.exe file and double click to begin installation. The files on DVD media can also be installed from external media such as USB HDD or memory keys. Follow the steps below to install from external USB media. At least 30GB of free space is required on the target media.
- Create a new folder
- Copy the contents of DVD 1 into the newly created folder
- Copy the contents of DVD 2 into the same folder as the contents from DVD 1
- The folder should now contain the following: Apps, Apps2, Data, Data2, Setup, Setup2, Autorun.inf, BAPCo.ico, and SYSmark2014SE_Setup.exe
- Install the benchmark by launching SYSmark2014SE_Setup.exe from the GUI, or on the command line
TabletMark
When using BAPCo benchmarks to evaluate performance or battery life, one should install the latest production drivers from the hardware manufacturer. Drivers included with the operating system may not be device specific or newer drivers may be available from the device manufacturer. Using incorrect drivers could result in significantly reduced performance.
TabletMark v3 packages are made available for sideloading on the TabletMark v3 product page. Sideloadable packages for Andriod, Windows, and iOS are available at the bottom of the page. Click the green ‘Download’ button next to the package you wish to download.
MobileMark 2014
The following HotFix has been issued to correct issues when testing on Redstone 3 . HotFix 3 is a cumulative update.
Download MobileMark 2014 v1.5 patch 1 hotfix 3
Instructions:
1) Copy hotfix package to the to target system
2) Unzip the archive to extract the hotfix installer
3) Be sure that any instances of MobileMark 2014 v1.5 patch 1 are closed before attempting to apply the hotfix package
4) Right click the extracted .exe and run as administrator
MobileMark 2014 patch 1 must be installed to apply this hot fix. The update will not apply to older versions of MobileMark 2014.
After the hotfix is applied, launch MobileMark 2014. The new version should be reported as 1.5.1.63.
Note: BAPCo has issued a HotFix which automates this workaround. Please see this FAQ entry for more information.
When testing Redstone 3 (build 1709) with MobileMark 2014 v1.5, some users may experience a smart screen warning that blocks the test from completing and reporting a result. This issue is due to changes that Microsoft has made in the way Redstone 3 warns users when the remaining battery charge is low. This warning cannot be disabled as per Microsoft design.
BAPCo continues to work with Microsoft to resolve this issue. In the meantime, if you experience this issue when testing on Redstone 3, please refer to the workaround detailed in this document MM14.smart.screen.workaround.for.RS3
This update is now included as part of MobileMark 2014 v1.5 HotFix 3. Please see the MobileMark 2014 v1.5 FAQ entry for HotFix 3
MobileMark 2012 Lite
When using BAPCo benchmarks to evaluate performance or battery life, one should install the latest production drivers from the hardware manufacturer. Drivers included with the operating system may not be device specific or newer drivers may be available from the device manufacturer. Using incorrect drivers could result in significantly reduced performance.
SYSmark and MobileMark support seven Non-English languages. Download the .pdf for the target language and follow the instructions to configure the operating system.
- BAPCo Product Configuration Guide for Non English OS (English)
- BAPCo Product Configuration Guide for Non English OS (Portuguese)
- BAPCo Product Configuration Guide for Non English OS (Chinese)
- BAPCo Product Configuration Guide for Non English OS (French)
- BAPCo Product Configuration Guide for Non English OS (German)
- BAPCo Product Configuration Guide for Non English OS (Japanese)
- BAPCo Product Configuration Guide for Non English OS (Russian)
- BAPCo Product Configuration Guide for Non English OS (Spanish)
Some systems equipped with Atheros BlueTooth modules may experience issues as the Atheros Outlook add-in can disrupt the automation of MobileMark 2012 testing. Please remove the Atheros add-in prior to installing MobileMark 2012. Note that issues may still occur if the add-in has not been fully removed. If such a failure occurs, click ‘Yes’ to disable the add-in when prompted, then restart the MobileMark 2012 test.
MobileMark 2012
When using BAPCo benchmarks to evaluate performance or battery life, one should install the latest production drivers from the hardware manufacturer. Drivers included with the operating system may not be device specific or newer drivers may be available from the device manufacturer. Using incorrect drivers could result in significantly reduced performance.
SYSmark and MobileMark support seven Non-English languages. Download the .pdf for the target language and follow the instructions to configure the operating system.
- BAPCo Product Configuration Guide for Non English OS (English)
- BAPCo Product Configuration Guide for Non English OS (Portuguese)
- BAPCo Product Configuration Guide for Non English OS (Chinese)
- BAPCo Product Configuration Guide for Non English OS (French)
- BAPCo Product Configuration Guide for Non English OS (German)
- BAPCo Product Configuration Guide for Non English OS (Japanese)
- BAPCo Product Configuration Guide for Non English OS (Russian)
- BAPCo Product Configuration Guide for Non English OS (Spanish)
MobileMark 2012 should be run with DPI scaling set to 100%. Setting the DPI scaling value to something other than 100% may cause the test to fail. The Configuration tool now includes an option to automate setting the DPI scaling value to 100%.
SYSmark 2012
When using BAPCo benchmarks to evaluate performance or battery life, one should install the latest production drivers from the hardware manufacturer. Drivers included with the operating system may not be device specific or newer drivers may be available from the device manufacturer. Using incorrect drivers could result in significantly reduced performance.
SYSmark and MobileMark support seven Non-English languages. Download the .pdf for the target language and follow the instructions to configure the operating system.
- BAPCo Product Configuration Guide for Non English OS (English)
- BAPCo Product Configuration Guide for Non English OS (Portuguese)
- BAPCo Product Configuration Guide for Non English OS (Chinese)
- BAPCo Product Configuration Guide for Non English OS (French)
- BAPCo Product Configuration Guide for Non English OS (German)
- BAPCo Product Configuration Guide for Non English OS (Japanese)
- BAPCo Product Configuration Guide for Non English OS (Russian)
- BAPCo Product Configuration Guide for Non English OS (Spanish)
SYSmark® 2012 3D Modeling scenario may fail to run on systems with greater than 16 cores/threads due to a limitation in the 3D Studio Max 2011 application. This issue has been fixed in SYSmark 2012 Patch 2 v1.5.2.295. Please update to the latest version.
EEcoMark v2
A given Controller system may be used with several UUT systems. However, the Controller can only be connected to and interact with one UUT at a time.
No. EEcoMark v2 can be run without a power meter by selecting the ‘null meter’ option when setting up the test parameters in the Controller GUI. However, when selecting the ‘null meter’ option, power data readings are simulated and will not reflect the actual energy consumption of the system.
Applications within BAPCo benchmarks are not compiled by BAPCo, but by the original application vendors. All other components within BAPCo benchmarks are compiled using Microsoft Visual Studio 2008 or Microsoft Visual Studio 2010, or Microsoft Visual Studio 2012 (with default options).
BAPCo
