BAPCo Knowledgebase

BAPCo provides full support on the latest versions of its products (TabletMark, MobileMark 2014, SYSmark 2014, MobileMark 2012, SYSmark 2012, and EEcoMark v2).

All other products continue to receive limited support through BAPCo website and email support for incidences which have a known solution.

For all publication, evaluation, testing and tendering purposes BAPCo strongly recommends using the results from the latest version of all its products. Users wishing to continue to use older products (with limited support) should be aware that it may not be possible to obtain results from all systems and that BAPCo’s solutions to incident reports may require users to upgrade. BAPCo strongly recommends customers to consider SYSmark 2014 for all Windows 8+ based system requirements. BAPCo stopped support on SYSmark 2007 as of October 13th, 2014. Customers who would like to continue using SYSmark 2007 may wish to consider both SYSmark 2007 and SYSmark 2014 scores for a better representation of system performance. OEMs stopped providing Windows 7 driver support on all latest systems and that may affect the overall SYSmark 2007 scores.

Product patches downloaded or revisions integrated into updated DVD media are not expected to materially change the performance of a platform compared to that of any previous patch or version number; as such results generated with the newest patch or version are currently considered by BAPCo to be comparable with results generated with any previous patches for the given product series.

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SYSmark 2014 SE

Where are the drivers for Watts Up? Pro power meter

Drivers for the Watts Up? Pro power meter are located below:

Data logger

USB controller driver

Instructions for installing the data logger and USB controller driver can be found in the SYSmark 2014 SE User guide.

SYSmark 2014 SE encounters errors on systems with lower memory configurations

If errors are encountered when testing SYSmark 2014 SE on systems with lower memory configurations (2gb of RAM), try increasing the virtual memory size available to to the system. A larger pagefile size will help with memory management and increase the chance of a passing result on lower end configuraations.

Which device drivers should I use when testing with BAPCo benchmarks?

When using BAPCo benchmarks to evaluate performance or battery life, one should install the latest production drivers from the hardware manufacturer. Drivers included with the operating system may not be device specific or newer drivers may be available from the device manufacturer.  Using incorrect drivers could result in significantly reduced performance.

SYSmark 2014

Which device drivers should I use when testing with BAPCo benchmarks?

When using BAPCo benchmarks to evaluate performance or battery life, one should install the latest production drivers from the hardware manufacturer. Drivers included with the operating system may not be device specific or newer drivers may be available from the device manufacturer.  Using incorrect drivers could result in significantly reduced performance.

Work around for SYSmark 2014 error 10014

The following work around is for Intel vPro equipped systems with the Intel Management and Security app installed which are failing with the following error:

OP_OneNote_05_Email.exe/SendToEmail (10014) SendToEmail: Failed to close outlook window (10014)

  1. Open the Intel Management and Security app by right clicking on the icon in the systray
  2. Uncheck the item labeled ‘enable user notification’
  3. Uncheck the item labeled ‘Intel Management and Security status will be available the next time I log on to Windows’
  4. Close the app
  5. Reboot
  6. Run SYSmark 2014

 

TabletMark

Which device drivers should I use when testing with BAPCo benchmarks?

When using BAPCo benchmarks to evaluate performance or battery life, one should install the latest production drivers from the hardware manufacturer. Drivers included with the operating system may not be device specific or newer drivers may be available from the device manufacturer.  Using incorrect drivers could result in significantly reduced performance.

How do I submit TabletMark results to BAPCo.com?

At the completion of a successful run of TabletMark, results can be submitted to BAPCo.com from the results browser. Select the result to be submitted, then press the ‘submit’ icon. Note that the test system must be connected to the Internet for BAPCo.com to import the submission.

Where can I get TabletMark v3 for sideloading on my device?

TabletMark v3 packages are made available for sideloading on the TabletMark v3 product page. Sideloadable packages for Andriod, Windows, and iOS are available at the bottom of the page. Click the green ‘Download’ button next to the package you wish to download.

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MobileMark 2014

Which device drivers should I use when testing with BAPCo benchmarks?

When using BAPCo benchmarks to evaluate performance or battery life, one should install the latest production drivers from the hardware manufacturer. Drivers included with the operating system may not be device specific or newer drivers may be available from the device manufacturer.  Using incorrect drivers could result in significantly reduced performance.

MobileMark 2014 ver 1.5 or SYSmark 2014 ver 1.5 has error OP_Acrobat_02_StartApp.exe/StartAcrobat (15008) on Windows 10 November update

Note: SYSmark 2014 v1.5 and MobileMark 2014 v1.5 with patch 1 installed no longer need this hotfix. Please download patch 1 from the product page.

 

The November update to Windows 10 may cause an error with Adobe Acrobat when running MobileMark 2014 ver 1.5 or SYSmark 2014 ver 1.5. Please download the following .zip archive Hotfix_for_default_PDF_reader.

  1. Extract the zip file to a directory
  2. Copy the self-extracting executable from the .zip to the test system
  3. Be sure all SYSmark/MobileMark windows and applications are closed
  4. Right click the executable and choose ‘Run as administrator’
  5. Follow the prompts to apply the hotfix.
  6. Once the hotfix completes, run the benchmark test.
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MobileMark 2012 Lite

Which device drivers should I use when testing with BAPCo benchmarks?

When using BAPCo benchmarks to evaluate performance or battery life, one should install the latest production drivers from the hardware manufacturer. Drivers included with the operating system may not be device specific or newer drivers may be available from the device manufacturer.  Using incorrect drivers could result in significantly reduced performance.

What is the workaround for the “Outlook experienced a serious problem with the ‘atheros outlook addin 2010’ add-in error message”?

Some systems equipped with Atheros BlueTooth modules may experience issues as the Atheros Outlook add-in can disrupt the automation of MobileMark 2012 testing. Please remove the Atheros add-in prior to installing MobileMark 2012. Note that issues may still occur if the add-in has not been fully removed. If such a failure occurs, click ‘Yes’ to disable the add-in when prompted, then restart the MobileMark 2012 test.

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MobileMark 2012

Which device drivers should I use when testing with BAPCo benchmarks?

When using BAPCo benchmarks to evaluate performance or battery life, one should install the latest production drivers from the hardware manufacturer. Drivers included with the operating system may not be device specific or newer drivers may be available from the device manufacturer.  Using incorrect drivers could result in significantly reduced performance.

What is the correct DPI scaling setting for MobileMark 2012?

MobileMark 2012 should be run with DPI scaling set to 100%. Setting the DPI scaling value to something other than 100% may cause the test to fail. The Configuration tool now includes an option to automate setting the DPI scaling value to 100%.

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SYSmark 2012

Which device drivers should I use when testing with BAPCo benchmarks?

When using BAPCo benchmarks to evaluate performance or battery life, one should install the latest production drivers from the hardware manufacturer. Drivers included with the operating system may not be device specific or newer drivers may be available from the device manufacturer.  Using incorrect drivers could result in significantly reduced performance.

Why does the 3D Modeling scenario fail on systems with greater than 16 cores/threads?

SYSmark® 2012 3D Modeling scenario may fail to run on systems with greater than 16 cores/threads due to a limitation in the 3D Studio Max 2011 application. This issue has been fixed in SYSmark 2012 Patch 2 v1.5.2.295. Please update to the latest version.

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EEcoMark v2

Can the Controller support more than one UUT?

A given Controller system may be used with several UUT systems. However, the Controller can only be connected to and interact with one UUT at a time.

Is a meter required to run the benchmark?

No. EEcoMark v2 can be run without a power meter by selecting the ‘null meter’ option when setting up the test parameters in the Controller GUI. However, when selecting the ‘null meter’ option, power data readings are simulated and will not reflect the actual energy consumption of the system.

Which compiler does BAPCo use to compile benchmarks?

Applications within BAPCo benchmarks are not compiled by BAPCo, but by the original application vendors. All other components within BAPCo benchmarks are compiled using Microsoft Visual Studio 2008 or Microsoft Visual Studio 2010, or Microsoft Visual Studio 2012 (with default options).

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