BAPCo Knowledgebase
BAPCo provides full support on the latest versions of its products .
All other products continue to receive limited support through BAPCo website and email support for incidences which have a known solution. End of life products are no longer supported.
For all publication, evaluation, testing and tendering purposes BAPCo strongly recommends using the results from the latest version of all its products.
Product patches downloaded or revisions integrated into updated installation media are not expected to materially change the performance of a platform compared to that of any previous patch or version number; as such results generated with the newest patch or version are currently considered by BAPCo to be comparable with results generated with any previous patches for the given product series.
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SYSmark 25
This FAQ applies to SYSmark 25, MobileMark 2018, and SYSmark 2018.
Upon completion of a benchmark run, a folder called ‘Results’ is created on the desktop, and the output from the run will deposited into a subfolder that matches the project name. For example, if the project is ‘My Project’ the output folder will be on the desktop under ‘../Results/My Project/’.
Windows 10 build 20H1 (19041.450) introduced a change that prevents the user from permanently disabling Microsoft Defender. The inability to disable Microsoft Defender may negatively impact scores when running BAPCo benchmarks. Microsoft has provided documentation for users that may wish to roll back their instance of Microsoft Defender to a previous version.
Microsoft recently released an update to Windows 10’s Microsoft Defender application which makes it impossible to permanently disable the Microsoft Defender Antivirus protection service. This change appears in Windows 10 build 20H1 (19041.450), and is part of KB4052623. As per the Microsoft documentation, this setting is no longer necessary, as Defender will automatically disable itself if third party AntiVirus software is installed on the system.
Customers running BAPCo benchmarks on Windows 10 build 20H1 (19041.450) may notice a negative impact to benchmark scores as a consequence of this update.
BAPCo is also investigating a known issue with Windows 10 build 20H1 (19041.450), in which the PDF results file may incorrectly report the state of Microsoft Defender as disabled.
SYSmark 2018
This FAQ applies to SYSmark 25, MobileMark 2018, and SYSmark 2018.
Upon completion of a benchmark run, a folder called ‘Results’ is created on the desktop, and the output from the run will deposited into a subfolder that matches the project name. For example, if the project is ‘My Project’ the output folder will be on the desktop under ‘../Results/My Project/’.
Windows 10 build 20H1 (19041.450) introduced a change that prevents the user from permanently disabling Microsoft Defender. The inability to disable Microsoft Defender may negatively impact scores when running BAPCo benchmarks. Microsoft has provided documentation for users that may wish to roll back their instance of Microsoft Defender to a previous version.
Microsoft recently released an update to Windows 10’s Microsoft Defender application which makes it impossible to permanently disable the Microsoft Defender Antivirus protection service. This change appears in Windows 10 build 20H1 (19041.450), and is part of KB4052623. As per the Microsoft documentation, this setting is no longer necessary, as Defender will automatically disable itself if third party AntiVirus software is installed on the system.
Customers running BAPCo benchmarks on Windows 10 build 20H1 (19041.450) may notice a negative impact to benchmark scores as a consequence of this update.
BAPCo is also investigating a known issue with Windows 10 build 20H1 (19041.450), in which the PDF results file may incorrectly report the state of Microsoft Defender as disabled.
APPmark 2018
Users may experience test failures when running an APPmark 2018 battery life test on some Snapdragon-based devices running Windows 10 April 2018 update (also known as Version 1803 or Redstone 4) or newer. The failure typically occurs after several hours of testing when the benchmark attempts to allocate memory for a workload operation and the operating system denies the request. In such cases, it should still be possible to obtain performance scores by running a 3 iteration test without the battery run checkbox selected, and it may be possible to obtain battery life results by repeatedly attempting the battery life test or reverting to an earlier version of Windows (e.g., RS3). It is possible a future update to Windows or the supporting platform software will resolve this issue, but no other workaround is currently available.
Mobilemark 2018
This FAQ applies to SYSmark 25, MobileMark 2018, and SYSmark 2018.
Upon completion of a benchmark run, a folder called ‘Results’ is created on the desktop, and the output from the run will deposited into a subfolder that matches the project name. For example, if the project is ‘My Project’ the output folder will be on the desktop under ‘../Results/My Project/’.
With the release of Windows 10 19H2, Microsoft made a change to the mechanism used for Windows 10 version reporting.
Current generation BAPCo products have been updated (SYSmark 2018 fix will be included in the upcoming patch 3) to report the OS version correctly. However, customers with down-level versions of BAPCo benchmarks may find that in some cases, Windows 10 19H2 will be reported as Windows 10 19H1.
BAPCo encourages customers to always update to the latest patch for their product. Please see the product page on the BAPCo website for the latest updates for your benchmark product.
Tamper Protection can limit the ability of the SYSmark/MobileMark System Configuration Tool to modify some system settings. Some of those settings, like disabling Windows Defender, can affect the SYSmark/MobileMark performance score.
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