SYSmark 2018

How do I configure a non-English OS installation for use with BAPCo SYSMark or MobileMark?

For testing on Non-Engish OS, SYSmark 2018 and MobileMark 2018 installers will configure the system correctly for the supported languages, provided the operating system is installed in a supported language, i.e., German.

SYSmark and MobileMark support seven Non-English languages. Download the .pdf for the target language and follow the instructions to configure the operating system.


Which device drivers should I use when testing with BAPCo benchmarks?

When using BAPCo benchmarks to evaluate performance or battery life, one should install the latest production drivers from the hardware manufacturer. Drivers included with the operating system may not be device specific or newer drivers may be available from the device manufacturer.  Using incorrect drivers could result in significantly reduced performance.

System information may take a long time to run

On some systems with large amounts of data in the Windows Error logs, system information may take a long time to complete. The system may appear unresponsive, but it should complete after a few minutes. To avoid this delay, clear the Windows Error logs on the system under test prior to launching SYSmark 2018 or MobileMark 2018.

SYSmark 2018 or MobileMark 2018 may fail if Windows taskbar is set to autohide

SYSmark 2018 or MobileMark 2018 may fail if the Windows taskbar is configured to autohide. Leave the taskbar default setting of always visible to avoid this problem.

SYSmark 2018 may fail if Windows Search service is disabled

Some of the applications included with SYSmark 2018 may fail to work properly if the Windows Search service is disabled. When testing with SYSmark 2018, BAPCo recommends that users run with the default setting for Windows Search service, which is set to enabled.

SYSmark 2018 error: Failed to find valid license key, please reinstall benchmark

Some users may encounter the error “Failed to find valid license key, please reinstall benchmark” when testing with SYSmark 2018 on supported non-English languages. To work around this problem, navigate to the following location in the registry:

Double click on the SM_License_Key entry and paste your license key into the ‘Value Data’ blank. Click ok to save the update. Close regedit edit and reboot the system. Once the system has rebooted, SYSmark 2018 should be working correctly.

This procedure will need to be performed for each new installation of SYSmark 2018, prior to the first launch the benchmark.

Why did my SYSmark 2018 installation expire

Some of the applications in SYSmark 2018 have licensing restrictions which cause them to expire after 7 days. SYSmark 2018 will warn the user prior to this expiration. Once the installation has expired, the system under test must be wiped completely, and a new instance of SYSmark 2018 must be installed.

SYSmark 2018 may hang when testing on configurations with disabled network adapters

SYSmark 2018 may hang when testing on configurations with disabled network adapters. To avoid this issue, BAPCo recommends that customers be sure that all network adapters on the system under test are enabled.

BAPCo will release a fix for this issue in an upcoming version of SYSmark 2018.

SYSmark 2018 v1.0.0.39 hotfix 2

The following hotfix corrects an issue that caused SYSmark 2018 v1.0.0.38 hotfix 1 to incorrectly mark FDRs as invalid.

Download sm18_hotfix2_v1.0.0.39


1) Copy hotfix package to the to target system
2) Unzip the archive to extract the hotfix installer
3) Be sure that any instances of SYSmark 2018 are closed before attempting to apply the hotfix package
4) Right click the extracted .exe and run as administrator

SYSmark 2018 v1.0.0.37 OR SYSmark 2018 v1.0.0.38 hotfix 1 must be installed to apply hotfix 2

After the hotfix is applied, launch SYSmark 2018. The new version should be reported as

How do I remove Microsoft Office from OEM images prior to installing BAPCo benchmarks?

As BAPCo benchmarks such as SYSmark and MobileMark include all the applications required to run the benchmark(s) users must be certain that any previous installation of those same applications are completely removed from the OEM preload prior to attempting to install a BAPCo product.

Microsoft provides a tool for removing Office installations. Please use this tool prior to installing any BAPCo benchmark on systems where Office is preinstalled.

Note, there may be other applications, ie, Adobe Creative Suite that will need to be removed as well. This FAQ item covers MS Office only.


Does turning Windows Defender off affect the SYSmark performance score?

Starting with Windows 10 May 2019 Update (version 1903), the SYSmark  performance score can be over 10% higher when Windows Defender is turned off.  To address this, BAPCo is making two changes to SYSmark in upcoming patches.  First, we will document the status of Windows Defender in the results PDF file.  Second, we will change the default behavior of the SYSmark System Configuration Tool to not disable Windows Defender.  You can still optionally disable it if you want.

Does Windows Tamper Protection affect the SYSmark performance score?

Tamper Protection can limit the ability of the SYSmark System Configuration Tool to modify some system settings.  Some of those settings, like disabling Windows Defender, can affect the SYSmark performance score.

Need additional help?

Drop a file here or click to upload Choose File
Maximum upload size: 2.1MB